Monday, October 8, 2007

Taking their sweet time.... Assholes!

Well I have missed the John Pickering Foundation Playing for a Cure celebrity golf tournament for the first year in the last 5. I guess I can't really blame my doctors office for it but why not I should get to bitch about them after all the Mexican Two Stepping they have been dragging me through in the last few weeks. After all the initial steps we went through about alternative treatments and finally my accepting the doc's recommendation to go ahead with the surgery, and now they are dicking me around with the schedule for the official chopping up of my parts. The story the doc gave me was "think about it and if you decide to go with my recommendation and have the fusion, just call my office and they will schedule a date". I asked about how long is the wait between calling and getting in for the operation? "No more then a week" was the answer. Apparently that means one week from the day the person who does the doctor's surgery schedule decides that I am in enough pain to bother returning my calls. After Suz and I discussed the options and decided that the doctor probably has my best interest in mind I decided to call and schedule the surgery, that call was two weeks ago tomorrow (Tuesday). I was told that the scheduling person would call me back either that same day or by the next afternoon. Needless to say at this point, I did not get a return call. I decided to give her a few days, I guess just to give the benefit of the doubt, maybe the doc is extremely busy...?. Still no call. I called again (Friday) but she was out at lunch and would call me back when she returns. Waited for a while, (got sidetracked) no call back. I called the following Monday and again "I will leave a message for her to call you", and again, no return call. Then the next day (Tuesday) I called again this time early in the a.m. this time I asked to speak to the office manager. I explained the situation to her, and her response was "I am sorry about all of that Mr. Santoro, but she is on vacation all this week". Now, obviously I am a bit pissed off at that but I keep cool and say, ok lets just go ahead and schedule the surgery now. Her answer of course "oh no, only _______ can schedule a surgery" I asked, well can you please just give me the doctor's voice mail? But of course the doctors don't have voice mail, at least that is her story and she is sticking to it. So, she again tells me "I will leave a message for the scheduling nurse to call you first thing when she gets in on Tuesday". Ok, Tuesday is tomorrow, I think I am going to try and keep a positive vibe about it, well, at least until we see what happens tomorrow. ...... To be continued....

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